Contact Center
Contact center solution that will help you create a more significant customer experience reinforced by omnichannel support. ATL Tech's software shaped by groundbreaking technologies will increase efficiency and make an intuitive connection with your clients wherever they are.
Contact center solutions that we offer
Customer Engagement Features
Workforce Engagement Management
Performance Management
Omnichannel
Analytics and Insights
Customer Engagement Features
Workforce Engagement Management
Performance Management
Omnichannel
Analytics and Insights
Instacall: Powerful and easy to use cloud contact center from anywhere and anytime
Engage and compel your target audience with a beautiful product that goes beyond trendy. Provide a custom user experience with interactive design to bridge the gap between your brand and technology.
K3: Unique software to manage the emergency cases of different types
K3 provides 7/24 call-taking dispatch services for police, ambulance, fire, and other types of emergency situations, and shares the life-saving information instantly with the closest emergency center.
Capabilities
Interactive Voice Response
Interactive Voice Response (IVR) allows you to interact with callers and helps in routing calls to relevant recipients. Don’t be sorry for call overloads!
Queue Management
Queue management option that handles and optimizes your call queues for better customer satisfaction. Turn challenges into Mastery!
Voicemail
Voicemail – automated system that helps you interact with callers even when you are not there to pick up. Get the voice messages from your callers and route them to relevant recipients. Cause every call matters!
Callback
Callback feature that reduces call abandonment percentage and allows you to interact with callers to have a positive impact on customer experience. The more the effort – the better the satisfaction!
Call Forward
Call forwarding system that helps you easily transfer your calls so you can run your business at any time and any place. Stop missing – start connecting!
Telemarketing
Telemarketing option that matches your needs, increases revenues and enables campaign announcements to potential customers via call at the same time. Smart decisions – the right way to success!
ACD & Call Routing
Call routing system that creates a queue for incoming calls determining them by order and priority depending on organizations' specific needs. Intelligent call routing management saves agents time, and callers hold time by automatically routing them to the person that suits this call the most. Improve resolutions, increase revenue, and get the most value from transactions with our call routing system.
Call Recording
Stay informed and see the whole picture behind your calls, agents, and callers' interaction using a call recording system that stores each transaction. Data and analytics collected from every recording may serve various purposes including further employee training and better customer understanding. Our intuitive system records and stores data, so you may focus on your goals and reach them with a fast-growing team of professionals.
Reporting
Create and store call reporting analytics that is easy to understand, use, and access, so you may improve the organization’s revenue and always stay at a high level in a competitive ever-changing market. Reports created by our intuitive system will give a clear vision of the data quickly reshaping it into effective business tools. Improve your performance and get maximum customer satisfaction with us.
