Queue management system for International Bank of Azerbaijan

17.10.2018 – Queue management system for International Bank of Azerbaijan

The local reliable bank committed to serving financial needs seeks ways of improving customer satisfaction by building bridges between technology and people.

Being a part of the financial industry International Bank of Azerbaijan would benefit most if it could lift up customer satisfaction and cut down bank shifting. Therefore, back in 2018, together, we sat down with the aim to develop software that would reduce chaos with appointment scheduling, decrease waiting time and deliver personalized services.

Even though the requirements were complex, we created a flexible, fast, and easy-to-use solution. ATL Tech’s queue management system digitized and organized live queues enabling online rendezvous. We also supplied the International Bank of Azerbaijan with a branch-based license that allowed a limitless number of operators, branches, and customers.

After implementation, we continue to provide local support that is our distinct advantage and their ultimate power. Moreover, ATL Tech’s queue management system modules can be customized in accordance with changing needs and demands of the bank and its branches.